Privacy Policy

This Privacy Policy was last updated on 6th November 2024.

The Urban.com.au website, platform, applications and associated services (“Website”, “Platform” or Services” in this Privacy Policy) are owned and operated by First Chance Group Pty Ltd (ACN 617 863 920) (“we”, “us”, “our”).

We are committed to protecting our users’ privacy. This Privacy Policy sets out how we collect, store, use and disclose Personal Information that you provide us in connection with your use of our Website, Platform or Services.

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

We are an Australian-incorporated company and have therefore adopted the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the “Privacy Act”). The Australian Privacy Principles govern the way in which we collect, store, safeguard, use and disclose your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

By using our Website, Platform or Services, you consent to this Privacy Policy and agree to its terms. If you do not agree to this Privacy Policy, you should not engage with our Website, Platform or Services.

Please read the Privacy Policy carefully. If there is anything that you do not understand please ask us.

1. Collection of Personal Information

1.1When we provide you with Services, you use our Services or visit our Website or Platform, we may collect certain information about you.

1.2We automatically collect your IP address and how you accessed our Website or Platform (such as, via advertisement or another Website). We do this to help diagnose problems within our server, administer our Website or Platform and track usage statistics.

1.3We collect data from your use of the Website or Platform, including:

(a)

user data, being Personal Information that is provided by you when you sign up for an account and use the Website and Platform, which may include your name, phone number, residential address and email address;

(b)

profile data, including Personal Information made available by you or the social network you use to log in and includes names, comments, posts images or preferences, feedback and survey responses;

(c)

preference data, including details about the kind of property you are looking for, your budget and pricing criteria, the locations you are interested in, whether you are a first home buyer, owner occupier or investor and details of any property loan finance you are seeking;

(d)

usage data, including information about how you access and use the Website and Platform, as well as usernames and passwords, browser types, time zone settings, time spent of webpages, unique device identifiers and other diagnostic data;

(e)location data;

(f)

marketing data, including your preferences in receiving marketing communications from us; and

(g)

cookie data and similar tracking technologies, which are used to track the activity on the Website and Platform and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. We use cookies to collect data from your browser or device and is collected as statistical information and includes your IP address, browser or device type, language, time zone location and access times. We also use cookies to track pages you have visited and information accessed on our Website or Platform. This information is used for statistical references, site analysis and to remember your details and preferences when you return to our Website or Platform. Your web browser or device can also be configured to reject cookies. If you set up your web browser or device to reject cookies, certain functions of our Website or Platform may become unavailable to you. We use the following types of cookies:

necessary cookies, which are those that are essential to run the Website and Platform, including those that collect encrypted user session identifiers and device identifiers;

ii.

performance cookies, which are those that collect information about how you use and interact with our Website and Platform, including statistical information about how many people visit the Website and platform, and how you arrived there, and how many times you have visited;

iii.

functionality cookies, which include those that allow us to recognise you and remember the choices you make on the Website or Platform, such as your preferred language and location; and

iv.

marketing cookies, which include those that help us to deliver advertising material that is more relevant to you and your interests. Marketing cookies may be placed by our third-party partners and other advertisers who share cookie data with us.

1.4

We may use third-party ad servers to deliver ads to you on our behalf. These third-party ad servers may collect and use non-personally identifiable information about your visits to our site in order to present advertisements that may be of interest to you. If you would like more information about this practice or to opt out of having this information used by third-party ad servers to provide targeted ads, please contact hello@urban.com.au.

1.5 We collect Personal Information which is reasonably necessary for our dealings with you, including your:

(a) name;

(b)email;

(c)phone number;

(d)approximate location by city, town or postcode; and

(e)any other information that you submit to the Website or Platform.

2. Use and Disclosure of Personal Information

2.1 We may use your Personal Information to:

(h) administer, manage and develop the Website or Platform, products, databases and services;

(i)personalise the Website or Platform;

(j)enable your access to and use of the Website or Platform services;

(k)publish information about you on the Website or Platform;

(l)send to you products that you purchase;

(m)supply to you services that you purchase;

(n)send to you statements and invoices;

(o)collect payments from you;

(p)send you marketing communications;

(q)verify your identity;

(r) provide you and potential customers with quality products and services;

(s)maintain contact details; and

(t) make introductions to property developers, sales agents or property loan finance brokers via our third party service providers.

2.2 The Personal Information that we collect is generally only used for the main purpose for which the Personal Information was collected or related purposes.

2.3We may disclose and share your Personal Information to:

(a) members and personnel of the our corporate group, including our affiliates and business functions, employees, contractors, participating real estate agents and property developers, technology and media partners, our lawyers, accountants or professional advisors and other third-party service providers, such as third-party branding, advertising and marketing service providers;

(b)web browser extension providers;

(c) legal, regulatory, and law enforcement authorities to the extend we are required to do so by law, or if required for the legal protection of our legitimate interest in compliance with applicable laws;

(d) parties involved in a business sale, which may be necessary if we undergo any reorganisation, restructuring, merger, sale, acquisition or other transfer of assets. In such scenarios, your Personal Information will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed on to any new owners of the business;

(e) event partners, including promotion partners or event organisers for the purpose of organising and delivering such events or promotions; and

(f) business partners, including our existing or potential agents, business partners, or joint venture entities to enable us to perform our business activities in relation to our services, including making introductions to property loan finance brokers via our third party service providers where we may receive a referral fee for such introductions, provided that we will ensure that adequate contractual protections are in place with such third parties in relation to their processing of your Personal Information.

2.4 We (and our related entities) may collate and commercialise your Personal Information via data insights.

2.5 We may otherwise use or disclose Personal Information to the extent we are permitted to do so by law, in connection with any legal proceedings or prospective legal proceedings, and to establish, exercise or defend our legal rights.

2.6 Personal Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable the use of the Personal Information in accordance with this Privacy Policy. The countries in which we operate in will vary, but, in the course of our business operations, we generally disclose Personal Information to organisations located in Australia, the United States of America, the Philippines, Pakistan, Sri Lanka and New Zealand. If we disclose Personal Information to organisations in those countries, your Personal Information may become subject to privacy laws in such countries. Your consent to this Privacy Policy acknowledges that you agree to us disclosing your Personal Information to organisations in those countries.

3. Security of Personal Information

3.1We have put in place appropriate security measures to prevent the loss, misuse or alteration of your Personal Information.

3.2Our employees, agents, contractors and service providers are required to maintain the confidentiality of any Personal Information we have collected from you.

3.3When there is a suspected or known data breach, our first step is to contain the breach where possible. We will also notify you of any such breach.

4. Links to Other Sites

4.1Our Website and Platform contains links to other sites that are not operated or controlled by us.

4.2We are not responsible for the privacy policies or practices of any of those sites.

5. Accessing and Updating Personal Information

5.1You may request access to your Personal Information or request us to correct Personal Information that we hold about you.

5.2A request must be made in writing and specify what Personal Information you want access to or to be corrected.

5.3A request made in accordance with clause 5.2 will be satisfied or otherwise within 14 days or receipt of the request.

5.4 Notwithstanding clauses 5.1 to 5.3, in some circumstances, we may not be required by law to provide you with access to or correct your Personal Information. If that is the case, you will be provided with the reason(s) for our decision.

6. How long do we keep your information?

6.1We keep your Personal Information only so long as we need it to provide the Website, Platform or Services to you and fulfill the purposes described in this Privacy Policy.

6.2When we no longer need to use your Personal Information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalise it so that we can't identify you.

7. Changes to this Privacy Policy

7.1We may update this Privacy Policy from time to time. As a result, it is important you review it regularly.

7.2We will notify you of any material changes to the Privacy Policy via email.

7.3An updated Privacy Policy is effective as at the date specified at the top of this Privacy Policy.

8. Governing Law

8.1This Privacy Policy is governed by the laws of Victoria, Australia without regard to its conflict of laws provision.

8.2You consent to the exclusive jurisdiction of the courts of Victoria, Australia in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.

9. Complaints

9.1If you wish to make a privacy complaint, you may contact the officer using the contact details in clause 10.

9.2

A complaint referred to in clause 9.1 must be made in writing, and contain:

(a)your full legal name;

(b)sufficient details regarding your complaint;

(c)supporting evidence and/or information; and

(d)your relevant contact details.

9.3A complaint made in accordance with clause 9.2 above will be responded to within 14 days.

10. Contact Details

The Privacy Officer
hello@urban.com.au
Level 8, 222 Hoddle Street 3067 Victoria, Australia