Dodgy contractors have Consumer Affairs Victoria warning residents
Whittlesea residents have contacted Consumer Affairs Victoria 56 times in 2013, largely in relation to contractor delays and failure to complete works.
Similarly, Brimbank and Casey had 53 and 49 complaints respectively.
Homeowners are being urged to protect themselves when choosing a company or person for a project, with Consumer Affairs Victoria director, Claire Noone, warning that you must do your homework.
They provide the following tips when choosing a contractor:
Get at least three quotes on the same detailed description of the work you want done
Check the company’s reputation by doing an online search, independently confirming business details and contacting referees
Ensure the contractor holds a registration or a licence. You should also check if the company or person has relevant qualifications before they start
Are confident that you can communicate with the company about any problems that may arise
Have a written contract for all work – even small jobs – that clearly specifies the work and total cost. You should also document any changes from the agreed initial work
Never pay the full amount up-front.