More new fridges than ever failing on delivery: Choice

More new fridges than ever failing on delivery: Choice
Staff reporterDecember 7, 2020

In the past 12 months, almost 20% of fridges tested have been delivered non-functional, had a noticeable fault which caused it to be returned, or failed energy testing, according to Choice. 

Choice say it rigorously test up to 40 fridges per year.

Fridges are purchased and delivered using the same process any Australian would to ensure they get the most authentic buying process possible. 

"We've had a huge number of fridges fail our testing lately," said Choice white goods expert Ashley Iredale.

"As Australians often spend hundreds or thousands on a fridge, this is not acceptable.

"Fridges are also supposed to last 10 to 15 years, which means that you could be stuck with problems for a very long time." 

Some fridge brands fared worse than others. Beko, for example, is particularly prone to faults and general poor performance, said Iredale.

Two of the Beko models tested by CHOICE scored less than 50%. 

"Beko is a popular brand, but we've had so many problems with these models that we're considering a moratorium on testing them," said Iredale. 

"When your new fridge arrives, put a thermometer into the fridge and freezer to make sure that it's at the right temperature. If your fridge isn't performing as it should, contact the retailer.

"If your fridge is faulty the consumer law gives you the protection to get a repair, replacement or refund, depending on the nature of the fault. And because this product is so large, the retailer or the manufacturer should be paying the transport costs when something goes wrong."

If you're thinking of purchasing a new fridge, Iredale recommends checking out the independent fridge reviews

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