Greater Bank named Bank of the Year in Roy Morgan Customer Satisfaction Awards

Staff reporterFebruary 21, 20170 min read

Customer-owned Greater Bank has won the Bank of the Year Award (non big 4 bank) at the Roy Morgan Customer Satisfaction Awards in Melbourne.

The bank noted customer satisfaction ratings of 95 percent during 2016.

Scott Morgan, chief executive officer, Greater Bank said the result is a fantastic achievement given it could only enter the bank of the year category from May 2016 when it changed its name from Greater Building Society.  

"Greater Bank won more monthly customer satisfaction awards than any other non Big 4 bank during the year despite the late start," he said.

“We changed our name to Greater Bank to better reflect what we offer, but in changing our name we never lost sight of why we exist.

“We let our customers determine how they want to be served by us – whether it is in branch, on a mobile or tablet, via LiveChat, on the phone to our Australian based customer centre staff or via social media.

Roy Morgan sourced the data for the awards from a survey of more than 50,000 people.

Staff reporter

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