Stayz members receive compensation after holiday technical glitch

Members of the Fairfax-owned holiday accommodation listing site Stayz have received compensation after the website suffered a technical glitch that stopped them being paid for properties rented out to tenants.

The glitch, which lasted from December 19 to January 4, was extended due to staff going on holiday, a spokesperson has confirmed.

"It was a small number of transactions caused by a simple technical problem. It lasted a little longer than it should have because of the holiday period," the spokesperson confirmed to SmartCompany this morning.

The spokesperson says the affected members – less than 3% of property owners – will have their listing on the site free of charge for the next two months.

"A review is also underway to determine how the glitch was extended due to the holiday period."

Notification of the problem was sparked when users said they had not received payments dating back to Christmas, with some bills running into the thousands of dollars.

But the spokesperson says everything is back to normal for the site, which lists 33,000 properties.

"It was a simple technical problem, the system is now carrying on as it was before and the problem is resolved."

This article was originally published on SmartCompany.

 

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